Archeva Homes Warranty

With Archeva Homes, design without any worries, always.

The unparalleled Archeva Homes warranty assures you a premier home design experience. Under this, we provide India’s first full home warranty, including modular systems, furniture, services & more*. With multiple quality checks at every stage, we ensure all our products are free from any material and manufacturing defects.

FAQs

1. Does Archeva Homes offer warranty on home interiors?

Yes. Archeva Homes offers India’s first full home warranty, including modular systems, furniture, services & more.

2. What products and services does the Archeva Homes warranty cover?

The warranty offerings by Archeva Homes are as follows:

*Applicable for all PIDs with Full Order Confirmed (FOCs) date of 18th October 2024 or later, and all PIDs with a Handover with no snags (HONS) date of 1st Jan 2025 or later, irrespective of the FOC date.

3. Does Archeva Homes offer warranty on services? What does it cover?

Archeva Homes is the only branded player that offers a flat warranty for a period of three years on services like custom woodwork, electrical work, plumbing work, civil and demolition. Services like painting, false ceiling and countertop installation also have an attractive warranty of flat one year. 

4. How can I claim warranty?

You can call on 1800-309-0930 or email us at care@Archeva Homes.com to register your warranty claim. Alternatively, you can raise a service ticket through My Account.

5. What are the prerequisites of the Archeva Homes warranty?

In the event of repair, Archeva Homes Warranty is valid only if you possess a digital or physical proof of complete payment, and/ or you have signed the handover document at the time of installation.

6. What if I lose my bill or Archeva Homes warranty e-book?

Don’t worry! In case you lose your physical customer contract or Archeva Homes Warranty E-book, you can request the information by contacting Archeva Homes customer support.

7. Can I renew my warranty once it expires?

No. Currently, we are not offering any extension or renewal of Archeva Homes Warranty.

8. Will I be charged if I need any services after the end of the Archeva Homes Warranty period?

We are happy to provide after-sales services even after your Archeva Homes Warranty period expires. The service charges would be minimal and; material charges may be incurred (if anything needs to be replaced).

9. Are customised products, provided by Archeva Homes covered under Archeva Homes Warranty?

Customised products offered by Archeva Homes are not covered under Archeva Homes Warranty.

10. Are decor products and accessories provided by Archeva Homes covered under Archeva Homes Warranty?

Some decor products and accessories may or may not come under manufacturer warranty, depending on the products. Please speak to a Archeva Homes authorised representative to find the manufacturer’s warranty period of any such product, not listed above.

11. How should I notify Archeva Homes regarding any damage?

Notify Archeva Homes via phone (1800-309-0930) or email (care@Archeva Homes.com) within 3 days of any defect that comes to notice, such as visual damage or malfunctioning component. Notification post the stipulated time, can void the Archeva Homes warranty.

12. What is the Archeva Homes warranty governed by?

The Archeva Homes Warranty is governed by a rigorous 146-point quality standards at different stages like manufacturing, delivery and installation to ensure the delivery of the highest quality home interiors for you.

Terms and conditions

Modular systems

Flat 10-year warranty on modular and semi-modular kitchens, wardrobes, storage, hardware and accessories.

1. Archeva Homes will honor its warranty when

• The product supplied and installed is properly maintained and used for normal domestic use.
• The product is still owned by the original purchaser.
• The product is still at it's original installed position and location.
• The warranty has not expired, subject to limitations set forth through Archeva Homes terms & conditions.

2. Archeva Homes warranty does not include

• Any labour, installation or transportation costs or any responsibility for damage that Archeva Homes considers as natural wear and tear of finishes and surfaces.

• Any products used or installed in conjugation with Archeva Homes kitchen/ wardrobe/  modular storage such as electrical & plumbing fixtures, countertops and appliances. Any use of Archeva Homes cabinetry or component parts which are contrary to instructions furnished by Archeva Homes will void this warranty.
• Any cabinetry or component parts that Archeva Homes considers to have been subject to alteration, modification, accident, abnormal use, extreme temperatures and continuous contact with water, high moisture levels or use of harsh and/or abrasive cleaning chemicals.
  
• Normal incidental deterioration like nicks, cuts, scratches and abrasions which are resulting from normal use during the standard life of the product.
  

3. Archeva Homes will not be held responsible for any claims arising out of defects due to material or workmanship of products not listed under claim terms.

4. Archeva Homes warranty does not cover natural wear and tear or damage caused by rough handling or using the product beyond its intended use.

5. Archeva Homes reserves the right to alter specifications in keeping with its policy of continuous product evaluation and improvement.

6. The scope of Archeva Homes warranty cannot be changed or broadened by any authorized representative of Archeva Homes.

7. Repair(s) and/or replacement(s) are subject to the current product offerings of styles and construction options within the Archeva Homes product line, at the time of the claim. If a claim is filed after a Archeva Homes product becomes obsolete or discontinued, Archeva Homes will replace the affected component with a replacement component of a similar style based on availability at the time of the claim.

8. Notify Archeva Homes via phone or email within 10 days of any defect that comes to notice, such as visual damage or malfunctioning component. Notification post the stipulated time, will void the Archeva Homes warranty.

9. Any decision regarding repair of the said component (in part or whole) solely lies with the authorized Archeva Homes representative. The decision will be made following an inspection by the representative whether to repair at site, or return product to the factory for refurbishing/ replacement.

10. Liability: Archeva Homes will make all efforts to replace/ repair the said defect within a reasonable period of time. Archeva Homes will not be liable for any direct/indirect loss to the user due to the defect or delay in providing the service, or any fault arising due to design, application or installation. In no event shall the  liability of Archeva Homes, under this warranty, exceed the purchase price of the product or its replacement.

11. The warranty is not renewed in cases where the Archeva Homes modular cabinets or components are replaced in part or whole during the said warranty period. The replaced parts will continue to be covered under our warranty only till the remainder of the period as indicated in its respective table. Barring components which carry a lifetime warranty, the warranty for any product under any circumstances will not exceed a period of 10 years (for modular wardrobes & storage) and 10 years (for kitchens) from the date of possession.

12. The terms and conditions are governed by the laws of India. Bengaluru courts shall have exclusive jurisdiction to settle any claim or dispute which might arise out of or in connection with these terms and conditions.

Furniture

Sofas

1. To know the brand of your product, please refer to the products attributes/information or speak to your authorized Archeva Homes representative.

2. Archeva Homes warranty does not cover upholstery, normal wear and tear, softening or flattening of cushions and foam, color fading from sunlight, damage caused by rough handling and use of abrasives, corrosive materials, cleaning agents or improper use and maintenance.

3. This warranty is applicable on sofas including but not limited to 1,2, 3 seater sofas, sectionals, ottomans and sofa cum beds.

4. Lifetime warranty on any borer/termite issues in solid wood furniture by the brand 'Archeva Homes'.

5. Notify Archeva Homes within 10 days of detecting any defect via phone or email.

All other furniture

1. This warranty is applicable on all other furniture by the brand  ‘Archeva Homes’ and Brand Partners. To know the brand of your product, please refer to the product attributes/information, or speak to your authorized Archeva Homes representative.

2. Archeva Homes warranty does not cover upholstery, normal wear and tear, softening or flattening of cushions and foam, color fading from sunlight, damage caused by rough handling and use of abrasives, corrosive materials, cleaning agents, or improper use and maintenance.

3. The following are not considered as defects: natural wood characteristics such as variations in grain, color, mineral streaks and knots.

4. This warranty is applicable for furniture including but not limited to upholstered furniture, solid wood furniture, coffee tables, beds, headboards, dining tables and chairs, accent chairs, metal furniture and outdoor furniture.

5. Brand Partners may offer additional warranty on certain products or parts of the furniture. Please contact an authorized Archeva Homes representative to know more.

6. Lifetime warranty on any borer/termite issues in solid wood furniture by the brand ‘Archeva Homes’.

7. Notify Archeva Homes within 10 days of detecting any defect via phone or email.

Services

Archeva Homes provides India’s first and only service warranty* for up to 3 years! This warranty is governed by Archeva Homes’s 146-point Quality Standards.

*Applicable for all PIDs with Full Order Conversions (FOCs) date of 18th October 2024 or later and all PIDs with a HONS date of 1 Jan 2025 or later irrespective of the FOC date.

Custom Woodwork

Archeva Homes warranty protects your custom woodwork against any defects in the product or workmanship for a period of up to 3 years from the date of possession. The warranty will be 

applicable to the following products:

• Custom beds, storage units, study tables, centre tables and side tables, etc.

• Cushion work
• Door frame (wood)
• Door new and refurbishment
• Frame & shutter work
• Glass work
• Headboard
• Ledge/floating shelves
• Mandir unit
• Mirror panelling
• Mirror work
• Pelmet
• Ply boxing
• Ply packing
• Rafter installation
• Sliding wardrobe
• Swing Wardrobe
• Trims
• Vanity unit
• Wall framing
• Wooden partitions
• Wooden laminated ceiling
  
  

Warranty Coverage

The following manufacturing and workmanship failures are covered under this warranty:

• Bulging of Core Material: Any unnatural swelling or expansion of core materials.
• Bubble Formation in Top Finish: Surface bubbles resulting from manufacturing or material defects.
• Surface Peeling: Unintended peeling of the finish layers.
• Patch Formation in Polish: Any inconsistency or patchiness in polish due to manufacturing errors.
• Malfunctioning Hardware: Issues with hinges, handles, or other hardware affecting functionality.

Warranty Limitations and Exclusions

This warranty does not cover certain natural characteristics of wood, normal wear, or damage from external factors, including but not limited to the following:

1. Natural Wood Characteristics:

• Wood Traits: Variations in grain, colour, mineral streaks, and knots are inherent in wood and highlight its natural beauty.
• Seasonal Wood Movement: Wood expands and contracts with humidity changes, leading to minor adjustments like hairline cracks at door joints or slight panel movements. These traits are typical for wood cabinetry and do not qualify as defects. To support wood stability, maintain relative humidity at 40-50% year-round.

• Colour Changes Over Time: Sunlight, smoke, cleaning agents, and environmental factors may alter wood’s colour or texture gradually over time. These changes are expected and are not defects.
  

 2. Moisture and Water Damage: Damage due to water exposure from leaks, high humidity,        seepage, or prolonged contact with water from any source, including user negligence (e.g., unaddressed spills or wet conditions), is excluded.  

 3. Pest Infestation: Damage caused by termites, ants, fungal infestations, wood borers, or similar pests.

 4. Rust or Corrosion: Corrosion of hardware or metal parts due to high moisture, exposure to improper chemicals, or lack of maintenance.

 5. Incorrect Use or Unauthorised Modifications:

• Alterations, repairs, or modifications by unauthorised personnel.
• Use of cabinetry or parts for unintended purposes or in extreme conditions.
• Damage from using abrasive or corrosive cleaning agents or any cleaning chemicals not approved by Archeva Homes.

 6. External Installations and Modifications:

• Non-Archeva Homes Accessories: Issues related to non-Archeva Homes accessories (e.g., countertops, lighting, plumbing) used with cabinetry.
• Post-Installation Adjustments: Any structural changes or cabinet removal following the initial installation can void the warranty.

 7. Outdoor and Weathering Effects:

• Exterior Woodwork: Custom wood installations exposed to sunlight, rain, or outdoor conditions.
• Stone Countertops: Stones like granite used for countertops are excluded from this warranty.

 8. Uncontrollable or External Factors:

• Cosmetic damage, such as small cuts, scratches, or dents is not covered.
• Damage from external or uncontrollable events, such as Acts of God (e.g., fire, floods, extreme weather), improper storage, accidents, or vandalism, is excluded.

 9. Wear and Tear:

• Cushion Wear: Softening or flattening of cushions and foam with regular use.
• Colour Fading: Fading or discolouration of finishes or upholstery from sunlight exposure.
• Cosmetic Damage: Cuts, scratches, dents, and abrasions from regular use or accidental impacts are considered natural wear and tear and are not covered under warranty.

Claims Process and Important Conditions

To submit a warranty claim, please follow these steps:

• Report Defects Promptly: Notify Archeva Homes within 3 days of discovering a defect. Claims submitted after this period may be ineligible.
• Labour and Repair Costs: Repair labour rates align with current market standards, and are determined based on either per square footage or daily rates assessed by Archeva Homes. These rates are non-negotiable.
• Replacement Parts Availability: Archeva Homes will replace laminates or finishes if the exact materials are available in the market. When exact matches are unavailable, similar replacements may be used, though colour or finish may vary slightly.

Disclaimer

• Archeva Homes cannot guarantee exact colour or texture matches for replacements due to the natural variability of wood and finishes over time.
• Damage from uncontrollable external events (e.g., fire, vandalism, floods, Acts of God) is not covered under this warranty.

Customer Responsibilities

For a smooth warranty claim process, please:

1. Ensure Accessibility: Provide access to the affected area for Archeva Homes representatives to conduct inspections and repairs.

2. Follow Care Guidelines: Adhering to  Archeva Homes care guidelines is essential to maintain warranty coverage eligibility; non-compliance may void warranty claims.

3. Make the property accessible to Archeva Homes/Archepreneur authorised representative(s) to perform the repairs. 

4. The warranty policy shall not cover any defects arising out of factors out of control of Archeva Homes, including but not limited to:

• Natural calamities such as earthquakes, cyclones
• Vandalism
• Acts of God
• Abuse or negligence by the customer
• Normal wear and tear,
• Surface with contaminants
• Failure or defects in the structure or previous coating
• Any other external factors
  
  

5. Archeva Homes/Archepreneur reserves the right to carry out inspections and to perform any tests, and may do so either itself or by means of any person nominated by it. Prior to such inspection or testing, the customer shall not be entitled to perform any repairs or remove or tamper with any part of the product/service.

6. Archeva Homes/Archepreneur shall use its best endeavours to ensure that the repair work is completed as soon as possible, but does not assume liability for delay in this respect.

7. Archeva Homes/Archepreneur, in its sole discretion shall be entitled to:

• Control/monitor repair which is to be carried out in accordance with all its specifications and instructions.
• Appoint a contractor and/or approve the contractor appointed by the customer.

8. There are no warranties expressed or implied under law, which extend beyond the terms set out in this warranty document.

9. The customer is expected to provide the painter(s) with basic necessities such as a stool/ladder, bucket and water (to mix the paint) at the site.

10. Any decision regarding repair of the said component (in part or whole) solely lies with the authorised Archeva Homes representative. The decision will be made following an inspection by the representative.

11. Repair(s) are subject to the current product offerings of styles and construction options within the Archeva Homes Product line, at the time of the claim. If a claim is filed after a Archeva Homes Product becomes obsolete or discontinued

Electrical

Archeva Homes warranty protects your home against any product defects or workmanship issues in electrical work for a period of up to 3 years. The warranty will be applicable on the following product list:

• Cabling (TV, internet, CAT6, telephone)
• Circuit wiring (electrical wiring)
• Electrical fixture installation (fan, lights, exhaust fan, etc.)
• New electrical point
• Relocation of electrical point

Warranty Coverage

The following manufacturing and workmanship failures are covered under this warranty:

• Electrical Short Circuits or Tripping: Unintended short circuits or circuit tripping due to installation or material defects.
• Loose Electrical Contacts: Faulty connections in plugs, switches, or circuit components that result in loose contacts.
• Installation Defects: Errors in initial wiring, circuit work, or fixture installation within Archeva Homes’s designated scope.

Warranty Limitations and Exclusions

This warranty does not cover issues arising from external conditions, misuse, or customer-handled electrical components, including but not limited to the following:

1.Eligibility for Warranty Coverage:

• Coverage applies only if the total value of electrical work exceeds INR 25,000, and Archeva Homes representatives have confirmed no issues with voltage fluctuation or input power sources.
• Customers must use only Archeva Homes-recommended wiring and appropriate appliances for the designated ports and points to qualify for this warranty.

2. Power Supply and Input Voltage Issues:

• Faults due to main power supply fluctuations or incorrect input voltage are not covered.
• Failures due to any issues with the main power source or improper input to the mains are excluded from this warranty.

3. Moisture and Water Damage:

• Electrical failures resulting from water penetration, such as leaks, capillary rise from ground level, or continuous dampness affecting electrical components, are excluded.

4. Physical Damage or Mishandling:

• Damage to conduits, wires, switches, or plates caused by physical impact, mishandling, or other external factors is not covered.
• Any modifications, repairs, or adjustments to electrical works made by individuals other than a Archeva Homes-authorised representative void this warranty.

5. Non-Archeva Homes Electrical Components:

• Main Line and Heavy-Duty Cables: Installation and maintenance of main lines, power provisions, or heavy-duty cables connecting to the main distribution board (DB) are not covered. Any such work carried out by Archeva Homes upon customer request is limited to a one-year warranty.
• External Electrical Work: Only electrical work within the Archeva Homes-installed wiring from the main DB to other areas of the home is covered under this warranty. All cable work up to the main DB is the customer’s responsibility.

6. Improper Use or Overloading:

• Failure of electrical points or appliances due to misuse, improper use of electrical points, or connecting incompatible appliances to Archeva Homes-installed points is excluded.

  7. Product Availability and Replacement Limitations: 

• Replacement of electrical components (e.g., wiring, switches, conduits) is subject to market availability. Archeva Homes will strive to match the original SKU; however, if identical replacements are unavailable, a similar SKU may be substituted, potentially from a different brand

8. Environmental and Uncontrollable Factors:

• Damage from environmental factors outside Archeva Homes’s control, such as Acts of God (e.g., floods, fires), or persistent exposure to dust or contaminants, affecting electrical components is not covered.
• Issues caused by external factors, such as structural or ground movements leading to wiring or conduit displacements, are also excluded.

Claims Process and Important Conditions

To submit a warranty claim, please follow these steps:

• Report Defects Promptly: Notify Archeva Homes within 3 days of discovering a defect. Claims submitted after this period may be ineligible.
• Labour and Repair Costs: Repair labour rates align with current market standards and are determined based on either square footage or daily rates assessed by Archeva Homes. These rates are non-negotiable.
• Replacement Parts Availability: Archeva Homes will replace laminates or finishes if the exact materials are available in the market. When exact matches are unavailable, similar replacements may be used, though colour or finish may vary slightly.

Disclaimer

• Archeva Homes cannot guarantee exact colour or texture matches for replacements due to the natural variability of wood and finishes over time.
• Damage from uncontrollable external events (e.g., fire, vandalism, floods, Acts of God) is not covered under this warranty.

Customer Responsibilities

For a smooth warranty claim process, please:

• Ensure Accessibility: Provide access to the affected area for Archeva Homes representatives to conduct inspections and repairs.
• Follow Care Guidelines: Adhering to Archeva Homes care guidelines is essential to maintain warranty coverage eligibility; non-compliance may void warranty claims.

Plumbing

Archeva Homes warranty protects your home against any product defects or workmanship issues in plumbing work for a period of up to 3 years. The warranty will be applicable on the following products:

• Plumbing fixture installation 
• Plumbing inlet/water point creation or relocation
• Plumbing outlet/drain point creation or relocation
• Plumbing line package (water line/drain line supply and installation)
• Plumbing fixture installation packag

Warranty Coverage

The following manufacturing and workmanship failures are covered under this warranty:

• Leakage in Plumbing or Sanitary Pipes: Any leaks occurring in plumbing or sanitary pipes installed by Archeva Homes.
• Manufacturing Defects in Plumbing or Sanitary Pipes: Flaws in the materials of pipes themselves that impact functionality.
• Clogging Due to Improper Installation: Blockages or clogs caused by errors in the initial installation of the plumbing system.

Warranty Limitations and Exclusions

This warranty does not cover issues caused by external factors, misuse, or non-Archeva Homes components. Warranty coverage will become void subject to specific conditions, including but not limited to the following:

1. Eligibility for Warranty Coverage:

• Coverage applies if the total value of plumbing work exceeds INR 25,000, following a satisfactory inspection by a Archeva Homes representative.
• The warranty is valid only if the customer uses the entire plumbing system installed by Archeva Homes without modifications or replacements by unauthorised personnel.

2. Water Quality and Environmental Conditions:

• Plumbing failures arising from poor water quality, such as mineral deposits or chalk buildup due to hard water, are not covered.
• Issues caused by water penetration from ground-level capillary rise, persistent leaks, seepage, or continuous surface dampness are also excluded.

3. Physical Damage or Mishandling:

• Damage resulting from physical impact, mishandling, or external factors affecting pipes, fittings, or other plumbing components is not covered.
• Any modifications, repairs, or adjustments to the plumbing system made by individuals other than a Archeva Homes-authorised representative void this warranty.

4. External Plumbing Work:

• Plumbing Supply and Drainage Works: Plumbing systems from terrace to floor or floor to ground, including ducts, main supply lines, drainage systems, sewage pipes, soak pits, and excavation/backfilling work, fall under customer responsibility. Any such work done by Archeva Homes at the customer’s request is limited to a one-year warranty.

5. Non-Archeva Homes components:

• Fixtures Not Supplied by Archeva Homes: If any materials like tiles, taps, or fittings were not supplied by Archeva Homes, the client must provide these items during any repair work.

  6. Scaling and Fixture Wear:

• Scaling or deposits on taps, shower heads, faucets, and other stainless steel, chrome, or metal components due to water quality issues are not covered.
• Any material failure or wear due to prolonged exposure to water quality issues or improper maintenance is excluded.

7. Product Availability and Replacement Limitations:

• Replacement for plumbing components, such as pipes and accessories, depends on market availability. Archeva Homes will attempt to provide the original SKU; however, if an exact replacement is unavailable, a similar SKU may be provided, though brand or model may vary.

8. Environmental and Uncontrollable Factors:

• Damage from environmental factors outside Archeva Homes’s control, such as Acts of God (e.g., floods), or issues caused by contaminants on surfaces, is excluded.
• Issues caused by external factors, such as structural or ground movements leading to wiring or conduit displacements, are also excluded.

Claims Process and Important Conditions

To submit a warranty claim, please follow these steps:

• Report Defects Promptly: Notify Archeva Homes within 3 days of discovering a defect. Claims submitted after this period may be ineligible.
• Labour and Repair Costs: Repair labour rates align with current market standards and are determined based on either square footage or daily rates assessed by Archeva Homes. These rates are non-negotiable.
• Replacement Parts Availability: Archeva Homes will replace laminates or finishes if the exact materials are available in the market. When exact matches are unavailable, similar replacements may be used, though colour or finish may vary slightly.

Disclaimer

• Archeva Homes cannot guarantee exact colour or texture matches for replacements due to the natural variability of wood and finishes over time.
• Damage from uncontrollable external events (e.g., fire, vandalism, floods, Acts of God) is not covered under this warranty.

Customer Responsibilities

For a smooth warranty claim process, please:

• Ensure Accessibility: Provide access to the affected area for Archeva Homes representatives to conduct inspections and repairs.
• Follow Care Guidelines: Adhering to Archeva Homes care guidelines is essential to maintain warranty coverage eligibility; non-compliance may void warranty claims.

Civil and demolition

Archeva Homes warranty protects your home against any product defects or workmanship issues in civil and demolition work for a period of up to 3 years. The warranty will be applicable on the following product list:

• Brick/block wall
• Core cutting
• Demolition
• Door/window frame (stone)
• Floor polish
• L-angles supply and installation
• Mosaic tiling/ designer tilling
• PCC
• Plaster (internal)
• Platform installation (kitchen, bathrooms)
• POP grooves
• Site bull marking
• Skirting installation
• Stone installation not including stones (eg., granite etc.) used for kitchen countertop installation
• Tile installation (wall and floor)
• Wall punning
• Stone cladding
• Levelling and water leakage issue in counter top: water backflow due to improper installation of countertop or leakage of water at the epoxy joints with kitchen sink

Warranty Limitations and Exclusions

This warranty does not cover issues caused by external conditions, improper maintenance, or factors beyond Archeva Homes’s control. Warranty coverage will become void subject to specific conditions, including but not limited to the following:

1. Eligibility for Warranty Coverage:

• This warranty applies only if the total value of civil work in the project exceeds INR 25,000.
• Coverage is valid only if the customer maintains the area as per Archeva Homes’s recommendations and follows care guidelines provided at the time of installation.

2. Wear, Tear, and Environmental Exposure:

• Damage resulting from harsh environmental conditions, excessive moisture, or maintenance with acids or abrasive brushes is not covered.
• Natural wear and tear of materials, stains, or strains on tiles due to regular use are excluded from warranty coverage.
• Tile or marble slippage due to natural bending or flexing of materials over time is not considered a failure.

3. Structural and Water Damage:

• Cracks, damages, or any deterioration caused by structural issues in the building or water leakage behind tiles or plaster are excluded.
• Excessive water exposure, seepage, or damage due to internal leakage not within Archeva Homes’s installation scope is not covered under this warranty.

4. External Installations and Surfaces:

• Civil work completed on external walls, external surfaces, or outdoor areas is outside the warranty’s coverage.

5. Granite, Stone Countertops, and Shelves: 

• Any installation issue like backflow of water due to improper installation of counter stone or leakage of water due to improper epoxy grouting would be covered for a period of 1 year only. Defect arising in the product is not included.

6. Product Replacement Limitations:

• Tile or material replacements are based on current availability. Archeva Homes will make best efforts to provide an exact match; however, if the original SKU is unavailable, a similar SKU may be provided, and the brand or model may vary.

7. Tiling Work Limitations:

• Hollowness in Tiles: Hollow sounds or detected gaps in tiles after 6 months of handover are not covered.
• Colour Fading and Shade Variations: Colour changes or fading in tiles after 6 months of installation and variations in tile shades are expected over time and are excluded from this warranty.
• External Tiles: Issues with tiles installed on external surfaces, including outdoor areas, are not covered.

Claims Process and Important Conditions

To submit a warranty claim, please follow these steps:

• Report Defects Promptly: Notify Archeva Homes within 3 days of discovering a defect. Claims submitted after this period may be ineligible.
• Labour and Repair Costs: Repair labour rates align with current market standards and are determined based on either square footage or daily rates assessed by Archeva Homes. These rates are non-negotiable.
• Replacement Parts Availability: Archeva Homes will replace laminates or finishes if the exact materials are available in the market. When exact matches are unavailable, similar replacements may be used, though colour or finish may vary slightly.

Disclaimer

• Archeva Homes cannot guarantee exact colour or texture matches for replacements due to the natural variability of wood and finishes over time.
• Damage from uncontrollable external events (e.g., fire, vandalism, floods, Acts of God) is not covered under this warranty.

Customer Responsibilities

For a smooth warranty claim process, please:

• Ensure Accessibility: Provide access to the affected area for Archeva Homes representatives to conduct inspections and repairs.
• Follow Care Guidelines: Adhering to Archeva Homes care guidelines is essential to maintain warranty coverage eligibility; non-compliance may void warranty claims.

Painting

Archeva Homes warranty protects your painting work against workmanship defects for a period of up to 1 year. The warranty will be applicable on the following products: